Frequently Asked Questions
Are the vehicles insured?
Yes, Kafetzakis Car Rental Services provide all vehicles with Full insurance with no excess!
All prices include:
- Full insurance with no excess
- Third Party Insurance
- Fire & Theft Insurance with no excess
- Personal Accident Insurance for passengers & drivers
- Collision damage waiver with no excess
- Insurance for mirrors and glasses
- 24 hours road assistance
What are the methods of payment for the car rental services?
No deposit or Credit card is required to book a car.
You can pay by cash or by Cretid Card, On your Arrival!
How do I rent a car?
You can rent a car by simply choosing the one you prefer from our website.
No credit card or deposit is required to book a car.
Immediately after the submission process of you personal information you will receive a confirmation email (check your spam also) of you reservation and pick up details.
You can also book by phone, or email.
Office:+30 2810 224 254, Mobile:+30 6987957952 email: firstname.lastname@example.org
Can I change the reservation details after i book?
Yes. If you would like to change or cancel your reservation after booking, please use your personal reservation number you have received via email. Make the changes you want at ‘My Reservations’ area at our Website.
When you are done you will reveive a new email with the changes applied.
Another way is by simply call at +30 2810 224254 or, reach us by contacts provided in the Contact section.
Where can I take the car from and where should I return it?
You can pick up the car at the address: 16 Doukos Bofor Street Heraklion, which is our office located, or from the location of your choice, such as Heraklion, Chania Airport or Port.
You may also get your car at your hotel, airbnb of your desire and the car can be returned to the Airport, Port with free of charge or on an agreed location.
What should I do, if the car breaks down?
If your car breaks down, please call us immediately at +30 2810224254, or +30 6987957952. Our insurance policy covers you with 24/7 road assistance and free replacement in case of a serious damage, so you don’t have to worry about anything.
In case of car damage please notify us immediately. If the car is returned with serious problems without notification them the insurance policy is not valid.
Do you deliver cars outside Heraklion City?
Yes, we deliver cars to hotels, airbnbs or to the location of your choice nearby Heraklion City without any extra cost.
We also deliver to Chania with an extra fee of 30€.
Where can I contact you?
You can call or email at:
Office :+30 2810 224254 (09:00 – 21:00),
mobile : +30 6987957952
email : email@example.com
Are there any maps in the car?
Yes, we will provide maps of Crete for free, as well as lot of suggestions to help you with your trip!